Shop Like a Pro allows U.S.-based Perplexity Pro users to search for and purchase items from a wide range of merchants directly on Perplexity using a single click.
Learn more about our launch by reading our blog post.
General Information
Why use Shop Like a Pro?
Comprehensive research: Perplexity analyzes product reviews across multiple sites and filters for the best products, so you can make an informed decision before buying anything.
Increased productivity: save time by researching and purchasing items directly on Perplexity in one click instead of navigating to the merchant site and filling out your details.
Free shipping: for a short period only, Perplexity will cover shipping costs, so you only pay for the item you actually want to buy.
How does Shop Like a Pro work?
Sign up for a Perplexity Pro subscription. Perplexity Pro offers access to all the leading-edge models like GPT-4o and Claude 3.5 in one app, uses advanced multi-step reasoning capabilities, and gives you access to Shop Like a Pro.
Search for a product and Perplexity will respond with 3-5 product cards containing the information you need to make a decision.
Click ‘Buy With Pro’ and fill out your details. We’ll save these on file, so you only need to do this once!
What is the difference between ‘Buy With Shop Pay’ and ‘Buy With Pro’?
‘Buy With Pro’ is a native Perplexity checkout experience that allows you to buy a variety of e-commerce products with one-click checkout. Buy with Pro is currently only available to Perplexity Pro subscribers in the US. If Buy with Pro isn’t available, we will refer the user to the merchant website to checkout. For merchants (like Shopify) who have granted us access to their APIs, we can offer distinct checkout experiences like “Buy with ShopPay.”
Why are some products eligible for Buy with Pro?
We can only support Buy with Pro with merchants who are compatible with our agent checkout experience. We are working to expand the library of eligible products offered through Buy with Pro, but to start, we support the categories we believe will be the most popular with shoppers.
How do you decide which products to recommend when a user asks a question?
Just as our answer engine ranks sources based on authority and relevance, we rank product listings using similar criteria. We surface product cards that are tailored to the user’s query, which means that the more specific you can be in a query, the more relevant of results we can surface for you.
Merchants who give us access to more product details like availability, reviews, and specs will be more likely to be recommended by our answer engine. If you are a retailer interested in joining merchant program, please fill out this form to receive additional information.
Are product listings sponsored?
No, all product listings are determined by our algorithm based on relevance and ratings. Advertisers cannot pay to list their products in our “related products” section, since one of our core principles is that advertising should have no influence over organic results. However, advertisers can ask a sponsored question where their product is included in an answer.
Eligibility & Access
Who can use Shop Like a Pro?
The service is currently only available to Perplexity Pro subscribers in the United States
Do I need to enable Pro Search for Shop Like a Pro?
Enabling Pro Search is not required for Shop Like a Pro, but can help provide more detailed and tailored product recommendations.
How do I get started?
Sign up for a Perplexity Pro subscription. You can sign up by visiting perplexity.ai/pro or through Google Play or the App Store.
Search for products to see 3-5 product cards, some examples of queries that would enable Shop like a Pro would be:
Headphones for 99$ or less.
Foundation for oily skin.
Premium silk sheets
Use the Buy With Pro button to make purchases.
Where can I see my purchase history?
You can see your order and purchase history by visiting perplexity.ai/settings/purchases
Who do I contact about product-specific questions?
If you have specific questions about a product, you can ask follow up questions by referencing the product in the same thread if you reference the product and Perplexity will give you responses.
If you have specific questions that Perplexity is not able to answer or would like to contact their support directly, you can contact the brand or retailer directly through their customer service channels
. Most retailers offer multiple ways to get in touch:
Their website's
Contact UspageCustomer service email
Live chat support
Social media channels
Phone support
Please note Perplexity Support is not able to help answer questions about any of the products that are available for purchase.
Order management & shipping
How can I be sure my order was placed successfully?
You will receive an order confirmation email shortly after your order is placed with the merchant.
Can I pay for expedited shipment?
We currently do not offer expedited shipment, thank you for understanding.
How can I cancel my order?
This will depend on the status of your order. If your order has been placed but no email confirmation that your order has been processed has been
Who fulfills shipment?
The merchant you purchased the product from is responsible for fulfilling shipment to you.
How do I track my order?
Once the order status changes from confirmed to ship order, you will receive an email with a tracking number. You will also be able to see this tracking number on the Purchases tab.
How do I return an item?
Requesting a return is simple:
Go to your Purchases tab
Find the item you want to return
Click
DetailsSelect
Contact SupportTell us about your return request
When messaging support, please let us know:
Order ID
Why you'd like to return the item
What are my options if I'm not satisfied with the purchase?
If you're unsatisfied with your purchase, you can:
Return the item within 14 days of delivery
Request a refund if the item arrives damaged
Get a full refund if the item doesn't arrive within 7 days of the estimated delivery window
I received an email from Perplexity regarding a cancelled order, why is this?
There are several reasons why the order is cancelled. We will contact you with a proposed resolution and any payment made will be returned to your payment method.
What do the different order status mean?
Initiating Purchase
Your order is being processed by us, we’re confirming billing details and availability with the merchant.
Place Order
We’re placing the order for you on your behalf.
Confirm Order
Your order has been placed successfully by us with the merchant.
Ship Order
The merchant has shipped the order to you and is now in the hands of the carrier.
Deliver Order
The order has been updated by the carrier as delivered to your address.
Billing
How do I change or update my payment method?
Currently we do not support changing your payment method after you purchase an item. If you want to change your payment method before you purchase a product, you can do so by editing the “billing to” section in the checkout screen.
Can I pay with a different currency other than USD?
No, we currently only support shipping and purchases with USD in the United States.
If I am shipping an item from outside of the U.S, do I need to pay import taxes?
As the recipient, you are typically responsible for paying these fees before the package can clear customs. You will receive a message from the shipment carrier if you need to pay for additional fees.
Support
Need help with an active order?
After Placing an Order:
Visit the settings page and navigate to
Purchasestab.Click the
Contact usbuttonAn Intercom widget will open, and you will be able to begin a conversation with us
Our dedicated Shop like a Pro support team will assist you with your order-specific questions
Before Placing an Order:
Go to perplexity.ai/settings or your settings page.
Scroll to the Pro section
Click the
Contact usbuttonAn Intercom widget will open, and you will be able to begin a conversation with us
Our general support team will answer your questions about Shop like a Pro, but not handle support for active orders.
We're here to help you have the best shopping experience possible.
