Use Cases
Automate help center articles
Features
Categories
Overview
Support teams need a fast way to turn product docs into polished Help Center articles that match their existing style. Perplexity Spaces can be configured with your Help Center and product specs so you can generate, refine, and ship support content in a few prompts.
Your search
Set up a Space that’s trained on your Help Center and fed with your latest product docs:
Connect your Help Center as a source so Perplexity learns your tone, structure, and formatting patterns.
Upload or connect your PRD (product requirements doc) via Connectors (e.g. Google Drive, Notion, Confluence) or file upload.
Set up your space with custom instructions, like:
You are a technical content writer creating help center articles based on internal product documentation, specs, and company knowledge. Always refer to the links for references to match the tone and style of your company’s existing help center articles. When given product materials, your job is to: 1. Extract the most important, user-facing information. 2. Organize it into a structured article with clear headings, bullet points, and simple language. 3. Anticipate common user questions and provide helpful context. 4. Write for clarity—assume the reader is not technical unless told otherwise. 5. Use examples, visuals (if suggested), or step-by-step instructions when helpful. Output should be clean, polished, and ready to publish in a help center platform like Zendesk, Intercom, or Help Scout.
You can then start using the Space to automate your docs:
Write a help center article about our new product, SlicedBread, based on the attached PRD.
Perplexity's answer
Perplexity generates a full Help Center article that:
Matches your existing voice and structure, because it’s grounded in your current Help Center content.
Accurately reflects the PRD, pulling in feature behavior, edge cases, and limitations from your source docs.
Comes pre-formatted for publishing, with sections like overview, “How to use,” screenshots placeholders, and FAQs.
You see an answer panel with:
A draft article ready to copy into your Help Center or CMS.
Inline references back to the PRD and relevant existing Help Center pages, so your team can quickly verify details.
Suggestions for related articles (e.g., “See also: Workspace permissions,” “Troubleshooting login issues”) to help you expand coverage.
You can keep refining the same draft in the Space: ask for a shorter version for in-app tooltips, or a more technical variant for admins, all grounded in the same underlying docs.
Tips
In your first prompt, be explicit about audience (end users vs admins) and format (FAQ, step-by-step guide, release-note-style).
Use follow-ups to generate variants:
Short version for in-product help.
Longer, SEO-friendly version for public docs.